Welcome to RagLayer! Before using our services, please read and agree to the Terms of Service below.
1. Definitions
The following terms are important to understand these Terms of Service.
1.1. RagLayer: the Retrieval-Augmented Generation platform and API operated by SIMAS TECNOLOGIA LTDA, a company registered under CNPJ No. 45.047.051/0001-07, with registered office at Alameda Salvador, nº 1057, Torre América, salas 911 e 912, Caminho das Árvores, Salvador, Bahia, Brasil, CEP 41.820-790.
1.2. Platform: the RagLayer dashboard and API, accessible at app.raglayer.io.
1.3. Account: the registration that allows a User to access the Platform.
1.4. Organization: the entity that owns an Account, its documents, API keys and billing.
1.5. User: any individual or entity that accesses the Platform under an Organization.
1.6. Customer Content: the documents, data and queries that a User uploads to or submits through the Platform.
2. Acceptance of the Terms
2.1. This document sets out the conditions of use of the Platform and constitutes a contract between Users and RagLayer.
2.2. By using the services offered by the Platform, you agree to all terms described in this document.
2.3. We reserve the right to modify these Terms at any time. Changes will be communicated on the Platform and by email.
3. General Conditions of Use
3.1. RagLayer is a document intelligence tool and must be used in accordance with its purpose.
3.2. Use of the Platform implies good faith and ethical conduct by Users.
3.3. Users agree not to use the Platform for illegal, defamatory, discriminatory, offensive or abusive activities.
3.4. Access to the Platform is protected by credentials and API keys; Users are responsible for keeping their accounts and keys secure and for all activity carried out under them.
3.5. Users are responsible for the Customer Content they submit, and represent that they have the rights and any necessary consents to upload and process it through the Platform.
4. Description of the Service
4.1. RagLayer ingests, indexes and searches documents, and returns grounded answers with cited sources through a single API.
4.2. The features available on the Platform may vary according to the plan contracted by the Organization.
5. Customer Content and Data Ownership
5.1. Customer Content belongs to the Organization that submits it. RagLayer acts solely as a data processor of that content on the Organization’s behalf.
5.2. The Organization grants RagLayer a limited, non-exclusive license to store, process and transmit Customer Content strictly to provide the service (parsing, indexing, search and answer generation).
6. Third-Party Subprocessors
6.1. To provide the service, Customer Content and queries may be processed by third-party providers, including AI model providers (for text extraction, embeddings and answer generation) and cloud infrastructure providers (for storage and hosting).
6.2. Details of how these providers handle data are described in our Privacy Policy.
7. Responsibilities of RagLayer
7.1. A commitment to the quality and security of the services offered by the Platform.
7.2. Periodic maintenance and updates of the Platform.
7.3. Technical support for Users, available at [email protected].
8. Price and Payment
8.1. The price of RagLayer services is set according to the plan contracted by the Organization.
8.2. Payment is made periodically, according to the plan chosen by the Organization at the time of subscription.
9. Cancellation and Non-Payment
9.1. The Organization may cancel its plan at any time, without penalty.
9.2. There is no proportional refund of amounts already paid.
9.3. In the event of non-payment exceeding ten (10) days, accounts linked to the plan may be suspended or converted to read-only access until payment is regularized.
10. Service Availability
10.1. RagLayer aims to keep the Platform available at least 99% of the time in each calendar month.
10.2. Scheduled maintenance will be communicated in advance by email or notification on the Platform.
10.3. RagLayer is not responsible for unavailability caused by internet provider failures, force majeure or acts of God.
11. Intellectual Property
11.1. The Platform, including its source code, design, trademarks, logos and other elements, is the exclusive property of RagLayer.
11.2. Users may not copy, reproduce, distribute, modify or create derivative works of the Platform without RagLayer’s prior written authorization.
12. Limitation of Liability
12.1. RagLayer is not liable for indirect, incidental or consequential damages arising from the use of, or inability to use, the Platform.
12.2. In no event will RagLayer’s total liability exceed the amount paid by the Organization in the three (3) months immediately preceding the event giving rise to the damage.
13. Final Provisions
13.1. These Terms are governed by the laws of Brazil, and any disputes will be resolved in the courts of the city of Salvador, Bahia, Brazil.
13.2. For questions or suggestions about these Terms, contact us at [email protected].